Shipping policy
Effective Date: February 23, 2025
At Enchanted Pages, we take pride in creating high-quality, handmade items that are crafted with care and attention to detail. Please read the following shipping policy to understand how we handle order fulfillment, shipping, and delivery times.
1. Processing Time
All of our products are handmade to order. To ensure the highest quality, each item requires time to create. Our standard processing time is 5-10 business days, depending on the item. This allows us to provide you with products that are crafted with care and precision.
- Custom Orders: Custom and personalized items may require additional processing time. We will communicate with you regarding the estimated production time for these orders.
2. Shipping Time
Once your order is completed, it will be shipped via the shipping method chosen at checkout. Delivery times vary based on your location and the shipping carrier.
- Domestic Shipping: Standard shipping times are typically between 3-7 business days for U.S. orders, depending on your location.
- International Shipping: International orders may take between 7-21 business days for delivery, subject to customs processing times.
3. Shipping Rates
Shipping rates are calculated based on the weight, size, and destination of the order. You will see the total shipping cost at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that tracking may take 24-48 hours to update.
5. Delays
While we strive to meet our processing and shipping timelines, delays may occur due to unforeseen circumstances, such as weather conditions, carrier issues, or holidays. We will notify you promptly of any significant delays.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at customerservice@enchantedpages.shop with your order number and details of the issue. We will work with the carrier to resolve the matter as quickly as possible.
7. International Customs and Duties
For international orders, customs fees, duties, and taxes are the responsibility of the buyer. Please check with your local customs office regarding these fees before placing an order.
8. Questions and Contact Information
If you have any questions about our shipping policy or need assistance with your order, feel free to contact us at enchanted.pages.cs@gmail.com
By crafting our products with care and using thoughtful packaging, we ensure that each order arrives in perfect condition, ready for you to enjoy. Thank you for choosing Enchanted Pages!